Bookings / Cancellations / Refunds

When you make a reservation with HAS, you have 24 hours to make a payment in order to complete the reservation, unless the reservation is made 48 hours or less prior to the flight (see point 3 below).

If payment has not been received within 24 hours, your reservation will no longer be guaranteed.

When making a reservation for a flight within the next 48 hours, payment must be made within an hour of the reservation, otherwise your reservation will no longer be guaranteed.

If a reservation is cancelled 48 hours or more prior to the flight the initial ticket will be used as a credit towards a future reservation and an additional 40$ fee will be applicable as changing fees.

If a reservation is cancelled LESS than 48 hours prior to the flight the ticket will not be reimbursed.

HAS will NOT reimburse a ticket if the passenger is a “No Show” or decides to no longer fly with us.

If HAS cancels a flight due to civil unrest or any other situation which is out of our control and for which we are not responsible for, we will reschedule your flight at a later time or date, with NO re-booking fees.

If HAS cancels a flight due to internal issues (ex: mechanical), you will be refunded 100% of your ticket or you can choose to receive a credit towards your next flight with HAS (same destination only).

Babies up to 24 months must travel on an adult’s lap, at NO charge. Over 24 months, they are considered a passenger and must purchase a ticket.

All tickets are non-refundable and non-transferable. The seat holder is the only passenger allowed to use a credit, when credit is applicable.

It is the passenger’s responsibility to be aware of all HAS policies listed above.

In order to change or delay you travels please write an email to reservations@aerohas.com . You need to receive a approve message from this email 48 hours prior to your departure date.